Frequently Asked Questions

FabriWIN FAQ

Network License Protect Server of FabriWIN /AP100US

1. During installation, you will be asked to set up the client/server, or you can run “NetworkProtection.exe” from the Installation CD. The installation will create a c:\metalsoftprotection\ network license server, and also register protectserver.exe.

2. You can use “protectserver -/RegServer” to register the server manually in your computer, and “protectserver -/UnregServer” to unregister the server. In order to support network license for client computers, you must register the protectserver in the server.

3. There might be some error messages showing up when you run FW at the client computer:

Error - System cannot find the path specified. [80070003]:

If you register your protectserver.exe, but you change the folder name or file name, and then try to run FW at client side.
Solution: Go to the folder where you put protectserver.exe, and run “protectserver -/RegServer” again. The Windows system will register protectserver again based on your new path.

Error - Class not registered [80040154]:

This error message will show up when you didn’t register protectserver.exe.
Solution: Go to the folder where you put protectserver.exe, and run “protectserver -/RegServer” again. The Windows system will register protectserver again based on your new path.

Error - The protection block is not attached:

This error message will happen when you don’t attach FW block to the server, or your FW block has been damaged.
Solution: Please make sure your block attached to the server computer, and also run FW at your server computer to see if the block works or not.

Error - The RPC server is unavailable [800706ba]:

Based on Microsoft’s documents saying: A distributed (RPC) application has tried to reach a server that is not available. For instance, the server may be shut down, there may be a network hardware problem, there may be no common transports, or the server may not exist. This situation usually happens when your client computer can not reach the server computer, or your RPC server of the server is stopped.
Solution:

First - Make sure in your win.ini, you correctly set up:
[FabriCAM]

networkprotection=1
ProtectionServerName=xxx.xxx.xxx.xxx (which is your Server’s IP or Name)Second - Open a “Command Prompt” window at the client computer.
Run “ping xxx.xxx.xxx.xxx” which is the server’s IP address to see if the client computer can reach the server.
Third - At the server, right-click “my computer” icon, and select manage > services and applications > services.
Make sure the “Remote Procedure Call (RPC)” is started.

II. Cursor Step Function Problem and Solution

1. The user types a value and then presses the <S> (Hot Key to activate the Step feature). The Step feature is used in both CAD and CAM to define pattern and part grids.a. Question: The Step function in CAD/CAM fails to function properly.
This is an intermittent problem that is dependent on the operating system, mouse movements and the redraw/refresh configuration for the monitor events. As a result the problem is very difficult to address. Service and Support must often address the problem on a case-by-case basis.
There are three possible solutions to this problem: The first is to adjust the CursorStepDelay= value in the WIN.INI file. The second is to disable the Auto hide feature for the Windows Taskbar. The second solution should only be tried if the first solution fails. The third solution involves selecting a non-animated mouse pointer scheme The basic procedures are outlined as follows:
Solution:
First - Adjust the CursorStepDelay = value
- Open the WIN.INI File.
- Locate the CursorStepDelay= command line in the [FabriCAM] section.
- Select the current value and change it to 125 (Example: CursorStepDelay=125
- Reboot the computer
- Open CAD/CAM and try the Step function once more. If editing the CursorStepDelay= value does NOT solve the problem, Try the second Step.
Second – Disable the Auto Hide feature
- If the Taskbar is currently hidden, move the mouse pointer towards the last known location of the Taskbar (usually along the bottom of the screen) until the Taskbar displays.
- Right-click the Taskbar to open a shortcut menu. Select Properties to open the Taskbar and Start Menu Properties window.
- Remove the check mark from the Auto hide check box in the General tab.
- Click Apply and then click OK. The Taskbar will now display at all times on the screen.
- Reboot the computer.
- Open CAD/CAM and try the Step function.

Third - Use a Non-Animated Pointer Scheme.
- If the customer is using an animated cursor, ask him/her to try using the default non-animated pointer scheme. This might or might not solve the problem. Windows handles system events differently for animated and non-animated cursors.
- Open the Control Panel window and double-click the Mouse icon to open the Mouse Properties window.
- Click the Pointers tab to activate the panel. Select a non-animated Scheme from the drop-down list.
- Click Apply and then click OK.

 

III. Functionality Questions taken from FT database

 

My program is not generating subroutines, what am I doing wrong?

Make sure your Use Subroutines and Macros On is checked in the Sequence Info tab in the Machine Info window.


How do I setup my system to use Multi-Tool?

Each machine has different methods of supporting Multi-Tools, but for the most part it works the same. The user will first need to determine what station will be used for MT. That station number will then be changed. Example: If the MT is going in station 6, the user will change the station number to 601. Then if it is an 8 station MT, the user will add 7 additional stations and number them 602, 603…608. All of the over travels and dead zones will be the same as the original station 6. Once this is set, the driver will then know to output the proper MT code.

NOTE: Amada machines simply use a different 3-digit station number. These numbers will need to be added to the setup and the driver will use these numbers for the MT.


How do I use the Wilson Wheel?

The Wilson Wheel will work the same for all machines that support this tool. A small rectangle tool will be used to simulate the Wheel. The following steps will be used to setup the Wilson Wheel.

a. Add a very small Rectangle to the Tool inventory (.020 X .040).
b. In the Edit Tool window, select the Tool Info button.
c. Check the Add Additional Information to the Tool box.
d. Select the Punching Conditions button.
e. Check the Wilson Wheel option.
The tool will now be setup as a wheel tool. Assign the tool to the lines and arcs and the driver will output the proper code for the Wilson Wheel.

 

1. New install for customer. Customer receives timeout error for security block:

block is not attached

Sentinel driver must be manually installed prior to FW or AP install, driver does not self install.

2. Upgrade install for customer of older than V7.

If customer gets error upon install, block not recognized. Best to use utility in Sentinel folder (SENTINEL\New Driver\cleanup\ SSDCleanup.exe) warm-boot, try upgrade again, may need to manually install driver from (SENTINEL\New Driver\Setup.exe) Warm-boot again.
0. Still unable to install driver, same process except try installing the legacy driver if older PC (SENTINEL\New Driver\legacy\Setup.exe)

Still no luck call support

3. Customer has finally installed his Upgrade, but cannot open software.

Go to license manager found (if installed in default location, C:\(AP100US)FabriWin\FwBlock.exe) Start, Programs, or all programs, (AP100US, FabriWin) License Manager. Click on Import License File, browse to location of license file (A: license12345.lic, or C:\Documents and Settings\(PC USER NAME)\My Documents\ license12345.lic. After updating the license file this should allow the customer to open the software. Verify that 12345 is your Security block number. Should also be found on the block itself, as well as Block Serial Number in the license Manager.
0. If still unable to run software after, may need to download and run Superpro medic from Rainbow site, to verify block integrity

Still cannot open or run call support.